Refund & Cancellation Policy

You can cancel from your account settings or by writing to us, at any time and without giving a reason.

Cancellation stops the next renewal. Your workspace stays fully available until the end of the period you have already paid for.

If you cancel a first paid subscription within seven days of the initial payment and have not migrated production member data into the workspace, we will refund that payment in full.

After seven days, or once the workspace is in production use, the current period is not refundable. You keep access until the period ends.

Renewals are notified in advance. If a renewal is charged and you tell us within seven days that you intended to cancel, and the workspace has not been used in that period, we will refund the renewal.

If a sustained fault on our side makes the service unusable and we cannot resolve it within a reasonable period, we will refund the affected portion of your fee on a pro-rata basis, or extend your subscription by an equivalent period, whichever you prefer.

One-off setup, migration and custom development fees, once the work has been carried out.

Third-party charges we have passed through at cost, such as SMS credits already consumed or domain registrations.

Periods during which the workspace was in active use.

Approved refunds are returned to the original payment method. Allow seven to ten working days for the amount to appear, depending on your bank or card issuer.

Applicable taxes are refunded with the principal amount where the law permits.

To request a refund, write to [email protected] from the email address on the account, quoting the invoice number.